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Hellofresh - Bad business pactice and customer service
BEWARE OF HELLOFRESH BUSINESS PRACTICES. I received a $60 giftcard in one of my monthly subscription boxes and decided to give it a go. On Friday night I created an account. It asked for my credit card number which it pretty standard. After I looked through a few of...
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Anonymous
Seamus Moore

Same here. They claim you automatically become a subscriber when you take up this offer. Extortion - if they have to resort to such underhanded and cheap tricks they won't las...

Anonymous
Sherri Tavel

The exact same *** happened to me. As a birthday gift I was given a aka gift card. Then I had to sign up and use my credit card number. Then after much difficulty redeeming th...

1.0
#1426672
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Hellofresh - Awful

Hellofresh - Awful
Hellofresh - Awful
Hellofresh - Awful
Hellofresh - Awful
I used your online chat with Niholina when I explained I wanted to cancel my subscription she dropped my me. Honestly disappointed
#1423141
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Hellofresh - Hello NOT Fresh and Customer Services Sucks.
Hellofresh - Hello NOT Fresh and Customer Services Sucks.
I ordered from HelloFresh and took these pictures the day I got my first order. Calling and telling them about it doesn't do any good because they offered a $10 credit toward future orders. Why would I order again when I just received a $40 order that was crap. So I...
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1.7
I liked
  • Paper bags
I didn't like
  • Price to quality
  • Customer service
  • Food quality
#1370864
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Hellofresh - Beware

I was notified of a shipment today from Hello Fresh and just spent 45 min on their chat and talking to a live person only to be told they WOULD NOT ISSUE A CREDIT because I had missed their deadline. Yes I missed it but only by 24 hours. I many things to do which does not include checking fine print to see if I've obeyed their rules. I have never heard of such hardnosed customer service policies If you are considering using Hello Fresh DON'T. No matter how good their food may be their customer service policies are lousy
#1449707
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Hellofresh - Deliveries was a scam

There was a mishap on my credit card and my order was never deliver, even through the CSR promised a delivery will be made later in the week. I was promise the shipment will arrive. Well guess what it never did! Spoke to anothet rep about tne next upcoming order and was promised it should arrive. Stupid me to helive that because I was given the excue there were too many deliveries and I couldn't received my meal. Nothing was fone except to offer a discount, but it would have been better if an arrangement have been made to schedule for another day. I always loved hello fresh but the debacle I will no longet use you services. P.S I have one more meal arriving thus week. As the backstreet boys say Bye,Bye, Bye.
#1442176
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Hellofresh - Spoiled food

Got 2 meals at Christmas. As a gift... 1st meal was Pulled chicken rice bowls. 2nd Creamy dill chicken. Both had spoiled veggies. And the dill meal was actually missing 2 product ingredients!. Called, was told they would not replace or refund Sender! No way of getting a replacement meal..only thing is she said, they could give a credit to my friend! But, that would have to be seen as he has had to start an acct. W/ them but, if he only sent this as a gift. He will not be credited or reimbursed... Fraud!! As a consumer my friend did not get what he paid for!
#1433309
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Hellofresh - Bad food-Bad service
Hellofresh - Bad food-Bad service
Hellofresh - Bad food-Bad service
Been a customer for several years- had lateness issues but the food was good. Received my weekly food as scheduled, however, to my disappointed surprise there were several issues: * The Pork Fujita meal was missing the heirloom tomatoes and the Mexican spice. Pretty...
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2.3
Product
#1310169
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I've been using Blue Apron and have also tried Sun Basket but thought I'd try another service for variety. I signed up for HelloFresh online and was expecting my first delivery yesterday. I was already feeling a bit skeptical, as I found their online ordering process...
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1.0
I didn't like
  • No customer service
#1378046
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Last week I picked up my Tunnel to Towers Race packet and it had in it two gift cards so I decided to look at the HelloFresh website to see what the meals are about and to see how the website works. I had not yet decided whether I wanted to order anything. So I created...
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Anonymous
Anonymous

Laaame.... No on cares....

1.3
I liked
  • Service rep manager was patient
I didn't like
  • Offered discount on 2nd order but i never wanted the 1st order
  • Website is hard to use and understand
  • Website has a misleading checkout process
#1370996
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I had a great coupon so thought I would try Hellofresh. The website is ridiculous to maneuver! Have to move forward no matter what. If you inquire to read a meal plan, it adds it to your 'cart'. I could not find a way to delete it. Thank goodness it's one I wanted to...
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#1374580
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