Hellofresh Reviews

Show reviews that mention
service hello fresh customer service order customer account delivery box meals food
Filter review
Most helpful review

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
Hellofresh - First Delivery not delivered
Hellofresh - First Delivery not delivered
Hellofresh - First Delivery not delivered
Hellofresh - First Delivery not delivered
Update by user Aug 09, 2020

They gave me full credit for box and a free week on top of it all

Original review posted by user Jul 10, 2020
I have not had a great first impression by hello fresh, My first delivery was set for today and I went to check the tracking to see it was still in pre transit. I then proceed to have a chat with the...
View full review
View full review
5 comments
#2038036

Ice packs very marginal does not stay frozen for 48 hours as they claim Have first 2 package went into garbage not safe to use what a waste. Completely melted less than 24 hours.

Hope they use a better way to keep the meat cold before someone gets very sick. No more orders Kobra

View more comments
ID
#2046713 Review #2046713 is a subjective opinion of poster.
Service
Hellofresh Delivery Service
New Reviewer

Complaint

Hi I had received a box of hello fresh that I didnt actually order I wasnt home when it was delivered. Im now receiving emails telling me my account is over due and to fix it up. I cant afford to pay for this so thats why I havent been ordering from hello fresh. Can someone get back to me about this matter. Thanks melissa
View full review
ID
#3112240 Review #3112240 is a subjective opinion of poster.
Location
Carnegie, Victoria County
Pros
  • Interesting choices
Cons
  • Billing not always accurate
Preferred solution
Account fixed up by hello fresh
New Reviewer

Passed customer

I want to pay but your company keeps sending me emails stating that is not paid according to my bank the money is pending waiting to pay to hellofresh I can send a copy of my bank receipt for this transaction. Thank you
View full review
ID
#3112169 Review #3112169 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

Payment

Hellofresh - Payment
I have had $109 taken out of my account when I cancelled my plan and I never received my box so I would like a refund of the $109 as I never received the box and I dont want to receive the box.
View full review
ID
#3111873 Review #3111873 is a subjective opinion of poster.
Location
Mildura, Victoria County
Loss
$109
Preferred solution
Full refund

Was signed up without my consent

Looks like a pyramid scheme not a food delivery service. Received an email that I was signed up for an account which I did not ask to be subscribed to.
View full review
ID
#3111489 Review #3111489 is a subjective opinion of poster.
Location
Apopka, Florida
New Reviewer

Billing

I keep getting billed and never receive the goods, cancelled subscription and still get billed, still no goods, lock my credit card and they force a charge through, still no goods,..

User's recommendation: Be cautious.

View full review
ID
#3105844 Review #3105844 is a subjective opinion of poster.
Cons
  • Can keep thier food
  • Rotten produce and moldy chicken
  • Not as advertised
Loss
$300
Preferred solution
Full refund

Poor customerservice

I have been trying for 3 days to order food for my family in austria! You want people to try your food but it is impossible to get any help from a real person.... shame on you! I DO NOT SPEAK GERMAN but wanted to send food to my family, now i am thinking i should try a different company!
View full review
ID
#3105826 Review #3105826 is a subjective opinion of poster.
Location
Vienna, Vienna

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Charged after I cancelled

Did a trial 3 day meal plan after 3 days I cancelled and received an email that it was successfully cancelled Today another payment was taken out of my bank account. I want a refund and no further charges to my account. This is poor policy! Thank you

User's recommendation: Be careful! Check your invoices.

View full review
ID
#3105293 Review #3105293 is a subjective opinion of poster.
Location
Sydney, Nova Scotia

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I cancelled my subscription last week. I just did the trial. I contacted the company and I was told and I received an email that it was successfully canceled. Today I was charged for another shipment

Cancelled subscription 3 days after I enrolled. Paid for 3 meals and cancelled. Received an email from hello greasy saying it was cancelled and today another payment was taken out of my bank account and I would like my money refunded and please no more bills thank you

User's recommendation: Check your bills.

View full review
ID
#3105282 Review #3105282 is a subjective opinion of poster.
Location
Sydney, Nova Scotia
New Reviewer

Need to cancel this delivery

I need to cancel my meals this week . We had a family emergency snd I forgot to call . I will not be home all week . I cannot have this delivered on wed . I need you to cancel this week . I am a loyal customer n I need you to please do this
View full review
ID
#3101741 Review #3101741 is a subjective opinion of poster.
Location
Bronx, New York

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Address

My address was typed in wrong. A delivery is happening soon. I need to change the address. I changed it for the December 8 delivery, but it wouldnt let me change it for the December 1 delivery.

User's recommendation: Check your address and make sure it’s correct.

View full review
ID
#3101274 Review #3101274 is a subjective opinion of poster.
Pros
  • Easy to fix meals
Preferred solution
Order to correct address. My fault.
New Reviewer

Cancel an order

I canceled my order on November 24th at 6pm MNT time. I recently saw a charge for 71.20$ I need this charge removed right away as I cancelled ahead of time and do not want this service. Please call me asap at 385-399-**** or email at johnjackbayless@***.com. Again I canceled the order with plenty of time remaining and for some reason it either did not work or you charged me anyways.
View full review
ID
#3099901 Review #3099901 is a subjective opinion of poster.
Pros
  • Convenience
Cons
  • Rotten vegetables - customer service hardly spoke english
  • No remedy on overcharges
Loss
$71
Preferred solution
Full refund

Cancelling deliveries

No further issues. I gave my credit card in order to receive a gift from a friend. I was unaware that there would be recurring charges and deliveries without notice. Howard

User's recommendation: Do not charge a card without receiving future orders.

View full review
ID
#3099519 Review #3099519 is a subjective opinion of poster.
Location
Canoga Park, California
New Reviewer

Missing recipe card

My box was Missing recipe card. Also had a missing package of ground beef and bad carrots on another box
View full review
ID
#3094730 Review #3094730 is a subjective opinion of poster.
Location
Ann Arbor, Michigan
Preferred solution
Deliver product or service ordered

Sent me the wrong kind of meat Poke

This is the second time it happened I try to fix the problem on your website stating that I did not eat pork but that didnt work so I called. Im hoping this time you will send me anything but pork thank you
View full review
ID
#3091910 Review #3091910 is a subjective opinion of poster.
Location
West Covina, California

Damaged box

Delivery was scheduled by hello fresh for Tuesday Nov 9th i went into the website to change delivery to Sunday 13th because I wasnt going to be home, box was delivered on Thursday 10, it was outside in the Florida heat for 3 whole days, i came to find everything spoiled and had to throw everything out. I got a refund and a credit in the same amount towards another box which I declined, i will not be ordering again

User's recommendation: I don’t recommend.

View full review
ID
#3083928 Review #3083928 is a subjective opinion of poster.
Location
Winter Garden, Florida

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article