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Hellofresh - Horrible experience

Recieved my first order with melted ice packs and a good majority of the food unusable. Chicken was rotten and hellofresh is claiming they cannot refund my method of payment, but are giving me a credit for another order after i canceled my account and said im never ordering again. Horrible customer service.
1.0
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#1306774
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Hellofresh - ***

When I signed up I made sure to tell them I CANNOT eat pork. Do not send me pork under any circumstances. What's the first box I get, both meals have pork in them!!! I called customer service who refused to refund my order or do right by me. I will never order again!
1.0
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Diversity of Products or Services
Layout of Store
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Website
#1302709
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When looking into purchasing the subscription the process advised I would have the option to preview and select meals prior to purchase. It also applied a 30$ coupon prior to check out. I later found out after check out it did not take off the coupon AND it did not let...
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2.3
#1301459
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I used a free meal plan and cancelled the subscription after i was charged. Then a few days later saw another charge and was told i have two subscriptions under the same email. Was told by two agents on friday and today that it would be refunded because I did not even...
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1.1
#1299396
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Hellofresh - Don't use free meal referral

Ordered a free meal plan for the week, then cancelled the subscription. They somehow made two subscriptions under the same email for me but did not find out until after I was charged TWICE!! Only did one refund, even though i was told I would receive both. Picked out food and a delivery date for me anyway. Spoke to three different agents and a supervisor. Will not do business with them again!
#1299392
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I can’t say anything about the food yet as I haven’t received any. I signed up to try it on a promotional offer for two days of meals for 2 @$9.95 including shipping. When I checked my order, I had been charged for two additional meals at $47.96. Ok, maybe I did...
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2.0
I didn't like
  • Horrible customer service
  • No att
  • Made no attempt to fix their own error
#1299263
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I enrolled in the family plan for four. First few boxes delivered perfectly fine with decent portions and fresh produce. Then I started getting boxes with horrible looking produce, small portions (6oz green beans for four people!) and slimy meat. After the second...
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#1298147
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Hellofresh - So many calls, soooooo many

I used a groupon for 1 week. One and done, right? Nooo. They call EVERY day. Dafuq
#1294912
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Hellofresh - They are anticipating you are reading every word on their si

We recieved a free box of food and it was as ok. But what they are counting on it that you dont cancel within the 5 days then you are automatically billed and shipped something. Sad that they got to make money this way. Karma is a ***
2.5
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Website
#1294416
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Hellofresh - No refund

Took money out of my account when I did not authorize and no refund..
3.0
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#1293881
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