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Hellofresh

Hellofresh

www.hellofresh.com
What is your customer experience with Hellofresh?

Hellofresh Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Hellofresh has 2.0 star rating based on 984 customer reviews. Consumers are mostly dissatisfied.

  • 20% of users would likely recommend Hellofresh to a friend or colleague.

  • Rating Distribution
  • Pros: Convenience, Food is good, Easy to fix meals.
    Cons: Horrible customer service, Poor customer service, Customer service and billing are very poor.

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Media from reviews

Hellofresh - Taken to much money out of my account
Hellofresh - Damaged packageHellofresh - Damaged package - Image 2Hellofresh - Damaged package - Image 3Hellofresh - Damaged package - Image 4Hellofresh - DeliveryHellofresh - Please help me recovery my Gmail account please help me
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What Users Say About Hellofresh?

40%

of Users warn about poor customer service, difficult cancellation processes, and dishonest practices.

Never sign up for Hello Fresh, never give them your home or email address...

Be careful! It’s almost impossible to cancel!!

30%

of Users mention food quality but criticize delivery and value.

The food is delicious, it looks like the pictures but it’s difficult to just cancel.

The food and recipes are great and varied, but the delivery service is always late and their app is terrible.

20%

of Users recommend using a different meal kit service or doing it yourself.

Learn how to cook or buy from ANY other meal kit service.

Look up free healthy recipes online. Do it yourself, order from Kroger.

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Jasmen Ahf
map-marker South Bend, Indiana

I need to cancel my prescription. I’m not happy with the meals so do not take money out for meals next week. I’m canceling it.

I am canceling my order. Im not happy with the food so please do not send another week or take it out of my account. I want to cancel today.

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Featured
Philo Snv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Winnemucca, Nevada

2/3 of the ingredients were wrong for this meal

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Hellofresh - 2/3 of the ingredients were wrong for this meal
Hellofresh - 2/3 of the ingredients were wrong for this meal - Image 2

The recipe called for potatoes they included a sweet potato. It said there was garlic powder.

There was nothing but one clove of garlic.. there was a piece of ginger not called for in the recipe and theres green onions not called in the recipe. Called for a quarter cup to a half a cup of Monterey jack cheese did not come with it.

Said buttermilk drinks dressing not included they gave you mayonnaise no sour cream. Franks seasoning blend not included.

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User's recommendation: Try a different vendor.

Jason W Egl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I think I need to pay their money for doing nothing but signing up for one meal

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I'm selling my farm, which I own outright and have done for eight years, and writing up a contract for another farm only 35 minutes away that's only worth 870,000 thousand dollars. But because you signed up for real estate pages, they think that you need food and you don't because you're a gourmet chef. However, Hello Fresh is silly enough to deliver food anyway with vouchers and codes, giving everyone free food boxes and a chance to sign up for more money, even though they were foolish enough to deliver the box of food. They didn't follow instructions because the only thing they did was leave it on top of your gate in the country instead of going over the locked gate with the padlock and chain and leaving it at your back door. So, it was there all day because you were gone for about 10 hours driving around, running your errands on a Saturday when the local races were on in Avoca, Victoria, just up the road from where you live. That's when you went down to JB Hi-Fi in Ballarat, also shopping and looking at a house just outside of Ballarat to meet the real estate agents from Ballarat real estate. The goal was to have the real estate agents sign a contract to buy another farm. So, when you got home, there was a box of Hello Fresh on your gate post where anyone could stroll up and walk away with it in the middle of the country on a dirt road because there's no one around for miles. You had already called them and told them this was happening. You said how you planned to publish your own cookbook anyway and make money from it. However, they have now blocked you from calling them on their office phone number which is based in Sydney. Your local council, the Pyrenees Shire Council, thinks you are unstable because they never come out and visit you. But the CEO is wonderful because at least he has come out to see what's happening. He understands that your mother is quite ill and she lives far away, possibly dying of cancer.

Your mother is 90 years old and also has dementia. You try to explain this to everyone, including your local shire and also the shire next to you, which is the Goldfields Shire Council. You have been trying to explain that you're okay, apart from volunteering for Food Bank Victoria. The mayor of the Goldfields Shire, as it turns out, is married to a doctor that you only found out about yesterday. They work for a doctor's clinic that wouldn't give you a mental health plan eight years ago, which is probably why the police come to your home and kicked your dog. A dog that happens to be a purebred Australian Kelpie, worth 50 thousand dollars because she is trained to work with your poultry. Then the police continued to come back and threaten you with fake paperwork and then threatened to use pepper spray on you for no reason because they have been sent by the Goldfields Shire. When the other police officer didn't care about the police in Boronia, where your mother lives, because they can do a welfare check on her but can't do anything else, they hang up on you. This is disturbing because they are heavily focused on what's happening 300 kilometers away, instead of understanding that you live 300 km away from your mother. So, they hang up, and when you contact Consumer Affairs, they also hang up. That seems odd because you have a bank manager and a real estate agent who were going to give you a proper appraisal. Also, you have contacted the Australian Taxation Office for hidden super from your superannuation payout from 2014 before you bought your property in 2016. This is because you're incapacitated in a vegetative state due to a car accident from gay guys bullying you for no reason. This is besides doing a charity event for youth suicide prevention in Ruawa, Victoria in 2013. The same gay population has been in Melbourne longer than you can imagine since you came out onto the gay scene when you were 14. Now that gay bar is completely different because the lease holders that you had at least 26 years history there with, took over the bar. They thought it was okay to put multiple restraining orders on you for telling the truth before they bought it and became owners. Now you live in the middle of the country and guys down the road, who have a lot of money, tell you to f off because they go wherever they want, including overseas with other gay guys from Melbourne who don't even know you. Real estate agents in Daylesford, Victoria are also gay and they don't know you because they came out after you; at least 25 years after you came out onto the gay scene. They won't even give you a real estate appraisal because you suspect they use drugs. Their colleague, William, has been sending you friend requests on Facebook just to see what you are doing. One of them even joined your Facebook cooking group dedicated to your mother to see what you are cooking so they can ridicule you for no valid reason.

Hello Fresh seems to think that you owe them 59 dollars for subscribing with Hello Fresh for one month, which cost you around six dollars. I wouldn't recommend Hello Fresh in a million years or Belle real estate agents in Daylesford, Victoria. They don't understand that you only live 35 minutes away if you go the back way. You don't even live in Avoca, Victoria. It just has the same postcode as Avoca, Victoria, even though everyone in Daylesford, Victoria, knows you and wants you to come to the Chillout Festival. However, the admin of the Chillout Festival blocked you a few years ago because you marched for marriage equality in 2017. They don't like you because you won't stop telling the truth. Apparently, you can't even buy a farm and sell your own farm that you have owned since 2016. It's strange considering other people can do that except people who are openly HIV positive and gay since they were 16 years old, like you. Even Mortgage Choice in Woodend, Victoria, will hang up on you. They think you are unstable too, even though you had a boyfriend who worked at the same hotel, the Laird Hotel in Collingwood, Vic. But really, it's in Abbotsford, Victoria. They don't care either because they have forgotten you. Not a big problem considering there's this woman called Jacinta from the Professionals Real Estate Agent in Maryborough, Victoria. She's your best real estate agent in the surrounding areas. Your farm was sold by a guy from Elders Real Estate called Heathcliffe Teal. Even Elders Real Estate in Avoca knows he doesn't have a real estate agent's license. There's another man in a resort hotel who's in the closet and also gay. His name is Stewart Mellington. He thinks you're unstable because he's rude to you every time you call, even though you know his nephew, Jason Mellington, who was in a gay adult film in Australia and also a *** about 25 years ago. You don't take anything including marijuana and haven't used *** for at least 11 years. Everyone knows it including your own mother who is 90 years old dying of cancer, 300 km away from where you live. It's not your problem at all. Yet, a guy from Pyrenees Shire Council called Dean Merry thinks you're unstable because he's foolish. You met him years ago. He thinks he's some kind of planning officer when he's quite lacking.

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Loss:
$2000
Pros:
  • Ok food i guess
Cons:
  • Horrible customer service

Preferred solution: Full refund

User's recommendation: Never

Sheila H Gfb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chicago, Illinois

Damaged package

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Hellofresh - Damaged package
Hellofresh - Damaged package - Image 2
Hellofresh - Damaged package - Image 3
Hellofresh - Damaged package - Image 4

Package had busted open and someone had tried to retake it. Bread was smashed and we are afraid to use the co tents die to possible tampering

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Rebekka F Iiu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

The witch won’t listen to her customers when they opt out and keeps sending and billing for the meals. She hides behind pissed customers and no phone number to her customers, and she hides behind. Cus

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Updated by user Mar 23, 2025

I had a very bad experience with HelloFresh. The food she sends is too many carbs and stuff.

I can cook by myself. When I opted out of her club. She continue sending me meals billing me and taking money for her nasty food.

It was deaf cows very difficult to get in touch with her And I finally got the right number for Customer Service, which was also hidden and I was not gonna speak to just answer and pay for more *** so anyway, I finally got a hold of the Customer Service. She was nice and I told her that she better pass this message along because I am a pissed consumer Rebekka.

Original review Mar 22, 2025

I opted out of your club at the beginning of February, and you still are sending me meal packages. I am reporting you today to BBB and anyone I can get to pay attention to me.

Don't you dare send me another box, and don't you dare try to bill me for what you have sent me already.

I am stopping payment on everything as of today. If I could get my hands on you, I would break your freaking neck, Rebekka Freeman.

View full review
Loss:
$500
Pros:
  • Way too many carbs and mostly noodles and hamburg
Cons:
  • And you can never get out of her club
  • I can make hamburgers and spaghetti and meatball all by myself

Preferred solution: Full refund

User's recommendation: Don’t get involved with HelloFresh. She is nothing but a nightmare.

Makinzi Dst
map-marker Cranmore, England

Taken to much money out of my account

Hellofresh - Taken to much money out of my account

Hello fresh has taken to much money out of my account need someone to contact me asap on my contact.

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User's recommendation: Don’t give bank details

Alease Hmh
map-marker Croydon, Croydon

Delivery

Hellofresh - Delivery

Why leave my parcels by the gate and not on the porch I have tried to contact yodel but cannot get in you h

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Zairah Voa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Manteca, California

Lifetime of Free breakfast never received

Hellofresh - Lifetime of Free breakfast never received

I never received my lifetime of free breakfast with my order.

Does the breakfast come after the box of food. If so, how long does it take?

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mi k Ltm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Food is good, meals are interesting but they have recently switched from FedEx to Veho, Veho has received my boxes at their distribution center but on 3 of the last five weeks they failed to deliver

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The delivery service Veho, which Hello Fresh has switched to, is completely incompetent. They receive the boxes at their distribution center, but three out of five weeks, they fail to send them out for delivery. They always have a different excuse for their failures.

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Pros:
  • Good food good variety
Cons:
  • Uses veho for delivery and their incompetence is overwhelming

Preferred solution: Deliver product or service ordered

User's recommendation: If they use Veho for delivery in your area pick a different meal service

Renee S Gou

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I have been trying to cancel Hello Fresh since I was subscribed without full transparency b

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See above. Non-existent customer support.

Impossible to reach via email, phone, or text. Sketchy explanations, dishonest promos, and again, no way to contact customer support.

View full review
Loss:
$150
Pros:
  • No pros
Cons:
  • Misleading prices

Preferred solution: Full refund

User's recommendation: Avoid this company. They aren’t recognized by the BBB.

Anonymous
map-marker Toronto, Ontario

Cancel my account

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Please cancel my account asap please!

Thank you so kindly I was not supposed to be charged for the order that you just sent me. I dont understand.

It was a gift . Please credit my credit card,

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User's recommendation: I love there food, but listen you could cancel your subscription on your account before now you can’t… this is completely unacceptable… you have to try to reach them somehow on a message I was not able to do… I had to call and by the time I did that they already charged me another box … I was not very happy. This is not acceptable at all… Although the lady was kind enough to give me a 50% off my box but still… just be careful guys…when subscribing yeah!

Resolved
Ellen P Yib

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: I have canceled them and they continue to take money out of my account

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I cancelled Hello Fresh two and a half months ago and they still withdraw money from my account. I want my money back.

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Loss:
$70
Cons:
  • From the first box i did not get what i requested and i canceled my subscription but they kept sending food i did not order and they keep taking money out of my account i want my money back

Preferred solution: Full refund

User's recommendation: Don't buy from them the food sucks they never sent me anything I ordered and is still trying to send me food I don't want

Debbie M Rjc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I want to cancel as I want microwaveable meals and not meal prep

I want microwaveable and not meal prep so please cancel next Monday order on the 29rh of April. Or after my first order

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Preferred solution: Deliver product or service ordered

User's recommendation: Don't know yet have not received . Y first box

Rebekka F Iiu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Belfast, Maine

I opted out due to surgery and she shipped the next order anyway !!

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The witch wont listen to her customers so I am not one any longer !!! !!!

!!! !!!!!!..

,,,.,,, : ,,,..,,,

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Anonymous
map-marker Stockton, California

I want ready made food. You sent me food I had to cook

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Look I wanted ready made food, like *** in the microwave oven. You sent me food I had to prepare I work and I get off at six at night by the time I finish its almost 7.

Its too late for me to eat. I dont know how you did not understand. I wanted food prepared already.

Thats why I am not wanting to get any more food from you. Its too hard for me to tell you what I want.

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User's recommendation: Food preparation I could not find it anywhere to make myself understood to you you understand

Nikan B

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Vol organisé

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HelloFresh = Vol organisé !

Une véritable arnaque ! Nous avons passé une seule commande, et sans notre accord, HelloFresh a continué à nous débiter illégalement.

Leur représentante, Hellen, ne nous a jamais mentionné cet abonnement forcé. Cest une escroquerie bien rodée pour piéger les clients.

Le service client ? Inutile et malhonnête, refusant dassumer leurs magouilles. Les repas ?

Médiocres et hors de prix par rapport à ce quils prétendent vendre.

À fuir absolument ! Ne tombez pas dans leur piège, cest une arnaque pure et simple.

View full review
Loss:
$76

Preferred solution: Apology

About

Related Companies

HelloFresh UK, Youfoodz

Summary

HelloFresh is a large provider of food at home. The company was founded in 2011. Its headquarters is based in Berlin, Germany. HelloFresh specializes in delivering fresh and organic ingredients and healthy recipes to customers’ doorstep. Subscription is required. Available meal plans are Classic Plan, Veggie Plan, and Family Plan. No subscriber will be locked in contract. It is possible to change or pause any time. Notification should be made 5 days prior to the scheduled delivery date. There is no a minimum time commitment. HelloFresh offers recipes with 1, 2, and 3 difficulty levels. The company offers gift cards. HelloFresh delivers products across the continental USA. Delivery is free.

Hellofresh reviews and complaints

Hellofresh is ranked 59 out of 428 in Food Delivery category

Area Served

USA, Canada, Asia

Payment Methods

MasterCardVISAAmerican ExpressPayPal

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