Hellofresh
Hellofresh Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hellofresh reviews show a 1.8 star rating from 569 customer reviews with 19% likely to recommend and a stacked bar showing 79% unfavorable. 54% say they won't use Hellofresh again and 33% want better customer service.
Positive Feedback
Convenience and meal variety are praised and many customers say the food is good and interesting to cook.
Negative Feedback / Risk Areas
- Recurring Hellofresh customer complaints about unwanted shipments and unexpected charges.
- Poor access to customer service, difficulty cancelling subscriptions or pausing auto-ship.
- Refunds and billing often delayed or not processed and quality/delivery problems reported.
Key Takeaways for Future Customers
- Read the fine print and subscription terms before signing up for membership.
- Use a credit card or protections for refunds and monitor bills closely.
- Expect that contacting customer service may be slow if issues with orders or cancellations arise.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hellofresh reviews show a 1.8 star rating from 569 customer reviews with 19% likely to recommend and a stacked bar showing 79% unfavorable. 54% say they won't use Hellofresh again and 33% want better customer service.
Positive Feedback
Convenience and meal variety are praised and many customers say the food is good and interesting to cook.
Negative Feedback / Risk Areas
- Recurring Hellofresh customer complaints about unwanted shipments and unexpected charges.
- Poor access to customer service, difficulty cancelling subscriptions or pausing auto-ship.
- Refunds and billing often delayed or not processed and quality/delivery problems reported.
Key Takeaways for Future Customers
- Read the fine print and subscription terms before signing up for membership.
- Use a credit card or protections for refunds and monitor bills closely.
- Expect that contacting customer service may be slow if issues with orders or cancellations arise.
Media from reviews
West Lafayette, Indiana
Sent meals not ordered
I wanted to try for a week, but they just sent me a 2nd week and charged me $72. I want to pause or cancel, but don't know how.
- Quality of food
- Send too much to keep fresh
Preferred solution: Full refund
User's recommendation: Read all the fine print
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTHIRD TIME IN 9 MONTHS, NO MEALS RECIEVED BUT YET I PAID
I signed up in March 2025, since then there has been 3 occasions that I haven't received my boxes that were paid for. After 7 hours on the phone today, 11 reps I talked to, my subscription was canceled by a rep without my permission.
I have gone through heck trying to get my plan straightened out. I am a disabled individual and not able to run to a grocery store. I rely on them for meals...and they dont even notify me that I'm not getting my box. After 7 hours of phone calls, I get a credit, a refund, and a discount but no one wants to let you speak to a CEO to tell them that this issue needs to be addressed.
I am so stressed and at this point will probably look for another meal plan. Coming back to update, I spent more time on the phone, when I went in to order my meals, there was nothing, page wiped blank where menu choices should have been. Also found CEO Email address and sent a detailed message.
I have ordered a box to be delivered 12/29...waiting to see what happens. Hopefully I get a box and the vegetables are not slimey and rotten.
- Not reliable
Preferred solution: To speak to CEO so they are aware of issues that need fixing
User's recommendation: I cant sincerely recommend Hello Fresh.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Denver, Colorado
Password
I can't reactivate my account. I tried several times to reset my password and never received the email link, so I can't access the password reset.
Sioux Falls, South Dakota
Canal order
I was exploring an order and decided I didn't want to order. There is no way for me to cancel the order.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Riverton, Utah
I received a shipment of food from your company I never ordered
I never ordered the food, and I had a huge order show up on my front doorstep. I am not happy and would have never ordered the food in the box!
Preferred solution: Price reduction
User's recommendation: Not to buy
Pensacola, Florida
You asked for it.
Call me please. Confused new customer.
I have a box I did not order and will not be home to cook.
I called customer service but no answer.
- You send without order
- Convience
Preferred solution: Full refund
Irving, Texas
We have canceled our HelloFresh orders and do not want any more
It appears we are getting an order today or tomorrow. We will not pay for it and want to return it.
Please pick it up. It will be sitting at our front door.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFood poisoning
I received my first box yesterday in the morning. I had the first meal for lunch, which was the sheet pan Dijon onion crunch chicken.
I ate the meal. It was good. Everything seemed to be in order; the ice was good and everything. The food was cold.
It didn't smell bad. It tasted okay, but after about an hour or two, I had diarrhea, and when I went to get rid of the diarrhea, I had projectile vomiting, and the whole meal came back up. After about three vomits, I don't think I need to have any more of your meal. I think I've had my best.
I don't know, but anyway, I need to cancel my subscription. I don't want any more of your food, and I need to get a refund for what food I've had, and I don't think I could trust it.
User's recommendation: I don’t know it’s smell good. It looks good. I followed all the directions for temperature time all the things that were on the information sheet. It went got brown like I say it tasted very good but the vomiting and the diarrhea were results of it so there was something in it that Created this problem. I don’t normally vomit very seldom if ever I have been vomited for many years for any reason so it has to be the food. There was something in it that made me very sick. I don’t know what else we could possibly do to be cautious or not have this happen
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel my order
None of the food choices I looked at yesterday were included in todays menu choices. No discount has been added to my order.
No breakfast has been added to my order. You are too much trouble for what youre worth.
You dont have enough symbols so you need me to COMPLAIN MORE? This is ridiculous.
User's recommendation: not to order from you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnable to get a hold of anybody
One of the main things is its almost impossible to get a hold of anybody then the phone number that you have in there is not the correct number. I would like to talk to some human being. If there are such people at your company Ive had a lot of difficulty and I would like to get it resolved if possible
- If food looks good
- Food made me deathly ill
Preferred solution: Full refund
User's recommendation: Try to get a hold of customer service before you go too far
Johns Island, South Carolina
Cancel my subscription
I have been trying to cancel this subscription since October be beginning of October and I want to cancel now. Do not deliver another box here. My phone number is 480-809-**** and the address is 1452 milldam pass Johns Island, South Carolina 29455
Preferred solution: Cancel my subscription
Portland, Oregon
Need help ordering
I am trying to place an order using Apple Cash and it will not go through. I tried calling Customer service and they did not answer but referred me to this test consumer site
User's recommendation: Use a credit card?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed help with order
I received food that I never ordered. Somehow it took it out of my Apple Pay, and I never authorized it. It wasn't even food I like, nor would I pay full price when I have a coupon for free meals, and I would like a refund.
Preferred solution: Full refund
User's recommendation: Have cautomers confirmed somehow before taking ot upon yourself to send food
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe first meal l received made me very sick.
The first meal tasted good it was prepared as the instructions were followed .the meal tasted good.two hours later I thru up it all .have been unsure if I can eat anymore i dont know what it was that made me so sick and I am fearful that the others will make me so sick.
User's recommendation: I don’t know how to find out that it will make you sick
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: About my order
i keep calling this number. it reroutes me back to the ibegging. i need to speak with a live customer service manager.
User's recommendation: I wouldn't recommend thus Company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund not processed after 5 weeks
She was very polite, but a little hard to understand
I canceled my subscription to Hello Fresh on 7/31/25. I was due a refund of $38.37 to my account ending in 8707. As of today, 9/9/25, I have not received it.
- Sloppy customer service
Preferred solution: Full refund
About
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HelloFresh is a large provider of food at home. The company was founded in 2011. Its headquarters is based in Berlin, Germany. HelloFresh specializes in delivering fresh and organic ingredients and healthy recipes to customers’ doorstep. Subscription is required. Available meal plans are Classic Plan, Veggie Plan, and Family Plan. No subscriber will be locked in contract. It is possible to change or pause any time. Notification should be made 5 days prior to the scheduled delivery date. There is no a minimum time commitment. HelloFresh offers recipes with 1, 2, and 3 difficulty levels. The company offers gift cards. HelloFresh delivers products across the continental USA. Delivery is free.
Hellofresh is ranked 73 out of 490 in Food Delivery category
USA, Canada, Asia
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