Product: Hellofresh Customer Care Clear all filters (0 of 19 reviews match)
filters
Seller:
Show
State:
Show
City:
Show
Product:
Show

Hellofresh - Beware

I was notified of a shipment today from Hello Fresh and just spent 45 min on their chat and talking to a live person only to be told they WOULD NOT ISSUE A CREDIT because I had missed their deadline. Yes I missed it but only by 24 hours. I many things to do which does not include checking fine print to see if I've obeyed their rules. I have never heard of such hardnosed customer service policies If you are considering using Hello Fresh DON'T. No matter how good their food may be their customer service policies are lousy
Product
Hellofresh Customer Care
#1449707
Reply to reviews
Show

Hellofresh - Pissed

Looked at menu I did not order.They sent me order charged me $50.00.CALLED company they would not accept return or delete.I will never look at this site again.
Product
Hellofresh Customer Care
#1423230
Reply to reviews
I've been using Blue Apron and have also tried Sun Basket but thought I'd try another service for variety. I signed up for HelloFresh online and was expecting my first delivery yesterday. I was already feeling a bit skeptical, as I found their online ordering process...
Read more
1.0
Product
Hellofresh Customer Care
I didn't like
  • No customer service
#1378046
Reply to reviews
I have been attempting to contact Hello Fresh for almost a week. I stumbled upon an amazing promo code, however, when I created an account the code was no longer valid. After looking through the meal selection, I decided to close my account. I never selected any...
Read more
Product
Hellofresh Customer Care
#1370472
Reply to reviews
I signed up for this service after being told I would have several options that did not include red meat. My daughter has a severe allergy. However, there were only three such options for such meals the first week. Since I had a three meal plan, they were they only...
Read more
1.3
Product
Hellofresh Customer Care
I didn't like
  • Sneaky tactics to maintain customers
  • No remedy
  • No delivery
#1360242
Reply to reviews
The Good: The food quality was decent. Recipes were well illustrated The Bad: Ended up with extra account, multiple extra shipments. Canceled account/s, canceled a second time. Customer service TERRIBLE. Food recipes were pretty generic and most recipes of interest...
Read more
1.7
Product
Hellofresh Customer Care
#1316747
Reply to reviews
Show

Hellofresh - ***

When I signed up I made sure to tell them I CANNOT eat pork. Do not send me pork under any circumstances. What's the first box I get, both meals have pork in them!!! I called customer service who refused to refund my order or do right by me. I will never order again!
1.0
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Product or Service Quality
Value for money
Website
Product
Hellofresh Customer Care
#1302709
Reply to reviews
When looking into purchasing the subscription the process advised I would have the option to preview and select meals prior to purchase. It also applied a 30$ coupon prior to check out. I later found out after check out it did not take off the coupon AND it did not let...
Read more
1.6
Product
Hellofresh Customer Care
#1301459
Reply to reviews
Show

Hellofresh - Don't use free meal referral

Ordered a free meal plan for the week, then cancelled the subscription. They somehow made two subscriptions under the same email for me but did not find out until after I was charged TWICE!! Only did one refund, even though i was told I would receive both. Picked out food and a delivery date for me anyway. Spoke to three different agents and a supervisor. Will not do business with them again!
Product
Hellofresh Customer Care
#1299392
Reply to reviews
I enrolled in the family plan for four. First few boxes delivered perfectly fine with decent portions and fresh produce. Then I started getting boxes with horrible looking produce, small portions (6oz green beans for four people!) and slimy meat. After the second...
Read more
Product
Hellofresh Customer Care
#1298147
Reply to reviews