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1.7
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
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I ordered from HelloFresh and took these pictures the day I got my first order. Calling and telling them about it doesn't do any good because they offered a $10 credit toward future orders.

Why would I order again when I just received a $40 order that was crap. So I should order again and get crap for $30, no thanks.

The onions had mold and rot on them and the tomatoes were not ripe, I place some small RIPE grape tomatoes next to them to show how bad the tomatoes were.

I do not know how they can say the food is fresh when it has mold on it.

I was told by their call center that sending them an email with pictures may take a couple days or even a week to be answered. They didn't care that I had pictures or that I even had a problem that is completely unacceptable and very poor customer service.

Reason of review: Bad quality.

Monetary Loss: $40.

Preferred solution: Full refund.

I liked: Paper bags.

I didn't like: Food quality, Customer service, Price to quality.

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