Hellofresh Phone Numbers and Emails

Toll-Free Number:

  • (800) 733-2414

Customer Service:

  • (844) 242-2169
    Toll Free
  • (646) 846-3663

Headquarters:

  • +49 302 576 2376

Hellofresh Emails:

Customer Service
Investors/ Franchising
Legal
Privacy Inquiries
Media
Influencer Partnerships, PR Inquiries
Claim Your Business
More phone numbers and emails Less phone numbers and emails

Hellofresh Contact Information

Hellofresh Website:

Hellofresh Help Center:

Corporate Office Address:

Hellofresh
Prinzenstraße 89
Berlin, Berlin 10969
Germany

Other Info (opening hours):

Location:

Canada

41 Dovercourt Road, Unit 2,

Toronto,

Ontario M6J 3C2


United States

28 Liberty St,

New York,

New York 10005


United Kingdom

60 Worship Street,

London,

England EC2A 2EZ

Hellofresh Customer Service Reviews

1.8 / 5
Poor
Pissedconsumer4190617
My box was received and did not contain all the ingredients needed.
2.1

The box arrived incomplete without the required recipe cards and necessary ingredients.
Additionally, I receiving communication from Hello Fresh the same day that my box was delayed and subse...

Pissedconsumer4159093
I did not place order

I did not place an order and they just created a box with stuff I did not want. The customer service rep was very helpful and was able to change out the unwanted items for things I would eat, and...

Summary of Hellofresh Customer Service Calls

6K TOTAL
CALLS
02:30 AVG CALL
DURATION
14% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Hellofresh Customer Service?

Activation/ Cancellation Question:

  • “Cancel account”
  • “Cancel orders”
  • “To cancel subscription and get a refund”

Shipping and Delivery Question:

  • “Late delivery and spicy food.”
  • “Unwanted delivery”
  • “Wrong delivery”

Payments and Charges Question:

  • “You charged me after i cancelled”
  • “I was just charged 55.03 & want a refund”
  • “Billing issue”

Request for Information Question:

  • “Do not remember ordering”
  • “How to use my gift card”
  • “How do I select next week's meals”

Product/ Service Question:

  • “Damaged box”
  • “My food was not delivered”
  • “Food items were off.”

Account Question:

  • “I paused my acct”
  • “I am not able to access my account and select my weekly meals”
  • “Account help”

Cards Question:

  • “I can't place an order. I have a free box gift card”
  • “I got gift cards”
  • “Missing recipe card”

Refund Question:

  • “Refund”
  • “Refund and cancel”
  • “Refund, did not place order”

Staff Question:

  • “Pause my Service”
  • “Need to speak to a customer service rep”
  • “Stop my service ,stop taking money out of my account”

Employment Question:

  • “Supposed to start job today but don't know if my background check came th”
  • “Former Employment”
  • “Need the hellofresh jobs link”

Return/ Replace Question:

  • “Change a meal”
  • “Return”
  • “Moved. Need to change address”

Website/ Application Question:

  • “I just looked into your website, with in minutes a charge appeared on my account. I called and canceled both the subscription and charge, l still have not received a credit refund.”
  • “App not working”
  • “Because your website is too stupid to let people order on their own”

Other Question:

  • “Restart”
  • “Call out”
  • “Problem with order”

About

Hellofresh Pros and Cons

Pros: Easy to fix meals, Meal selection, Food is good, Variety, Great meals

Cons: Horrible customer service, Poor customer service, No delivery, Made no attempt to fix their own error, Customer service and billing are very poor

Summary

HelloFresh is a large provider of food at home. The company was founded in 2011. Its headquarters is based in Berlin, Germany. HelloFresh specializes in delivering fresh and organic ingredients and healthy recipes to customers’ doorstep. Subscription is required. Available meal plans are Classic Plan, Veggie Plan, and Family Plan. No subscriber will be locked in contract. It is possible to change or pause any time. Notification should be made 5 days prior to the scheduled delivery date. There is no a minimum time commitment. HelloFresh offers recipes with 1, 2, and 3 difficulty levels. The company offers gift cards. HelloFresh delivers products across the continental USA. Delivery is free.

Hellofresh reviews and complaints

Hellofresh is ranked 47 out of 313 in Food Delivery category

Area Served

USA, Canada, Asia

Payment Methods

MasterCardVISAAmerican ExpressPayPal

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