Hellofresh Contact Information

Toll-Free Number:

  • (800) 733-2414

Customer Care:

  • (800) 733-2414
  • +49 302 576 2376

does not support this feature.

Currently you can call only US numbers.

Other Info:

For Delivery Inquiries, email delivery@hellofresh.com.
For Billing Inquiries, email billing@hellofresh.com.
For Problems with your Latest Box, email errors@hellofresh.com.

Marketing/Business Partnerships: bizdev@hellofresh.com
All Vendor Inquiries: vendorinquiries@hellofresh.com

Social Networks:

Summary of Hellofresh Customer Service Calls

54 TOTAL CALLS
96% SUCCESSFUL CONNECTIONS
00:29 AVG CALL DURATION
17% ISSUES RESOLVED

Customers Contact Hellofresh to Ask about:

Activation/ Cancellation:

  • “Canceling my account”
  • “Cancel”
  • “Cancelled subscription”

Payments and Charges:

  • “Billing”
  • “You charged me after i cancelled”
  • “Charged me and did not send food”

Request for Information:

  • “Have a question”

Product/ Service:

  • “To order a Holiday Box”

Staff:

  • “Custermer service”

Shipping and Delivery:

  • “I didn’t want a delivery and still received one”

Refund:

  • “Refund”

Other:

  • “Order i never placed”
  • “Gift”
  • “End”

Hellofresh Rating Stats

1.7 out of 5 stars
based on 51 reviews
See all 85 reviews reviews

Rating stats

  1. 27 reviews
  2. 16 reviews
  3. 5 reviews
  4. 3 reviews
  5. 0 reviews

Rating trend

About Hellofresh

Top 5 Hellofresh Products

Subscription, Commercial, Website, Diet Plan, Cheddar Cheese

Top 5 Likes about Hellofresh

Convenience, Paper bags, Ease of preparation, Ease of meals convenience, Service rep manager was patient

Top 5 Dislikes about Hellofresh

Made no attempt to fix their own error, Horrible customer service, Sneaky tactics to maintain customers, Refused refund, No remedy

Summary

HelloFresh is a large provider of food at home. The company was founded in 2011. Its headquarters is based in Berlin, Germany. HelloFresh specializes in delivering fresh and organic ingredients and healthy recipes to customers’ doorstep. Subscription is required. Available meal plans are Classic Plan, Veggie Plan, and Family Plan. No subscriber will be locked in contract. It is possible to change or pause any time. Notification should be made 5 days prior to the scheduled delivery date. There is no a minimum time commitment. HelloFresh offers recipes with 1, 2, and 3 difficulty levels. The company offers gift cards. HelloFresh delivers products across the continental USA. Delivery is free.

Hellofresh reviews and complaints

Hellofresh is ranked 37 out of 322 in Food Delivery category

Area Served

USA

Payment Methods

MasterCardVISA

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Hellofresh Stats

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Number of Reviews

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Number of Comments

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Number of Calls

No calls for this period.

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