Contact Hellofresh Customer Service
Hellofresh Phone Numbers and Emails
Toll-Free Number:
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(800) 733-2414
Customer Service:
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(855) 272-7002Canada
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(646) 846-3663
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(929) 429-4025
Hellofresh Emails:
Hellofresh Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Hellofresh Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Hellofresh is (800) 733-2414. 73% of consumers used this number to address their issues and concerns. Meanwhile, 79% of users reported contacting a real person successfully by dialing the phone number (844) 242-2169.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Hellofresh may ask you for the following information to identify you as a customer: first and last name, email or address or zip code.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Hellofresh Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Hellofresh is (800) 733-2414. 73% of consumers used this number to address their issues and concerns. Meanwhile, 79% of users reported contacting a real person successfully by dialing the phone number (844) 242-2169.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Hellofresh may ask you for the following information to identify you as a customer: first and last name, email or address or zip code.
People call Hellofresh mainly because of activation/ cancellation, payments and charges.
10% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Hellofresh is hello@hellofresh.com. 95% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
How to Contact Hellofresh Customer Service?
Most Popular Number:
| Total calls: 7 983 | Issues resolved: 136 | Last call: Feb 16, 2026 |
Contact Information
Hellofresh Website:
Hellofresh Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Locations:
HelloFresh Canada Inc.
110 Spadina Ave. Suite 200
Toronto, ON M5V 2K4
Canada
60 Worship Street
London
England EC2A 2EZ
United Kingdom
5-13 Queen St. Chippendale
New South Wales 2008 Australia
Mailing Address:
Attn: Legal Department
Liberty Street, 10th Floor
New York, NY 10005
United States
Hellofresh Customer Service Reviews
The witch wont listen to her customers so I am not one any longer !!! !!!
!!! !!!!!!..
,,,.,,, : ,,,..,,,
Some squashed fish that bag burst open (could be FedEx) left out ingredients and cooking instructions cards that did not belong to my meals delivered. Customer service is always helpful.
How Good is Hellofresh's Customer Service?
Summary of Hellofresh Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Hellofresh?
Activation/ Cancellation Question:
- “Cancel membership”
- “Cancel account”
- “Cancel Home Fresh account”
Shipping and Delivery Question:
- “No delivery today…no updates…no emails from Hello Fresh. We are longtime customers….over 400 boxes. Please credit my account for this issue.”
- “Delivery driver hit a car”
- “I keep getting deliveries that I had supposedly paused”
Payments and Charges Question:
- “Why there are two charges on the order I just made”
- “Billing”
- “Payment method”
Request for Information Question:
- “Information”
- “Place order”
- “Need more information”
Product/ Service Question:
- “Can’t purchase gift card online, rejects payment method”
- “I never ordered and recieved food”
- “Cannot access website”
Account Question:
- “Account scam”
- “I account login”
- “Membership cancellation”
Refund Question:
- “Refund”
- “I want my money back”
- “Refund visa”
Return/ Replace Question:
- “Change debit card number”
- “Change order”
- “Change address”
Cards Question:
- “Received a card in the mail with a code KU-DNYE-7 stating up to 10Free Meals and Free shipping Can you please help me with that thank you E”
- “I have a card for 10 free meals”
- “Can’t redeem a gift card”
Staff Question:
- “Customer service”
- “Stop service”
- “Poor service”
Employment Question:
- “Need my W2”
- “Build for 1099 don’t know why”
- “For a job”
Website/ Application Question:
- “App things I am a new customer”
- “App has lost my info”
- “My current plan was deleted, and app is asking me to start a new plan”
Other Question:
- “Pause meals”
- “I would like to quit my HelloFresh prescription”
- “Missing meat”
Compare Hellofresh Customer Service To
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