Been a customer for several years- had lateness issues but the food was good.
Received my weekly food as scheduled, however, to my disappointed surprise there were several issues:
* The Pork Fujita meal was missing the heirloom tomatoes and the Mexican spice. Pretty important ingredients for a Mexican dish.
* The cilantro was black, soggy, and slimy. Couldn't use.
- Had to run to the store to get tomatoes and cilantro.
(I didn't think to take a picture)
The last thing I want to do when I get home from work has to go to the store after paying top $ for heloFresh. Maybe it so fresh anymore?
I reached out to customer service, went the chat route. From the get-go, the chat representative was hostile and didn't offer any solutions. I said, you know what, cancel my next order and I'll eat the cost of the bad food and I'll go elsewhere. It was that aggressive.
The rep said, nope. I'm not going to cancel your order due to it was a day past the canceling window. and I'll shut down your account (?). Okay, what can I do?
I asked for a partial refund and after a fight to get them to do the right thing they say they'll give me $8 credit for the next meal which was 3 weeks away. Unacceptable.
Same weekly food order- the chicken with couscous:
*Tomato unusable - shriveled, mushy, and too rubbery to cut. Please see the attached picture.
* Scallions were soggy and darkened.
I didn't look in the bag before I reached out to the poor customer service.
So, I'm stuck with bad food this week. I hope this week, my last order from HelloFresh, will be complete and edible.
Hellofresh just went public. HelloFresh Chief Executive Officer Dominik Richter said:
"The company, which sells meal kits in 10 markets and remains unprofitable, set a price range of 9 to 11.50 euros a share. It’s looking to raise 243 million to 311 million euros to invest in expanding its business. The shares are expected to start trading in Frankfurt Nov. 2."
Hellofresh was a great company which had ethics, great food, and service that understood the importance of retaining their customers. No wonder they are unprofitable and it now makes sense why they have slipped. HelloFresh is now obligated to the shareholders, not the customer.
Rest in peace HelloFresh.
Product or Service Mentioned: Tomato.
Reason of review: Bad quality.
Monetary Loss: $60.
Preferred solution: Full refund.