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I get HelloFresh weekly and they ship using Lasership. One time, my package said "delivered" and was not. Lasership did nothing (no investigation that they made me aware of). HelloFresh just credited back my money for that week. The second time, tracking number said it...
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#1160851
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I skipped several weeks because I was going to be out of town. The meals were delivered anyway. When I returned home, a new delivery was made and I declined it, but was told I could not decline it, that I had to accept it. So i called the company the next day and was...
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1.0
I didn't like
  • Made no attempt to fix their own error
  • Damaged packaging
  • Horrible customer service
#1152674
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Hellofresh - Rotten Food
I received my shipment on the 25th of November, 2017. Two of the meals had rotten Poblano peppers. When I called them to complain about the two meals they refused to credit me for one of the meals because they said the pepper wasn't a main ingredient. In the third meal...
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1.0
I didn't like
  • Refused refund
  • Horrible customer service
  • Rotten produce and moldy chicken
#1140160
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Hellofresh - Was ok at best

Hellofresh
#1154654
4.0
Details
Was just wanting to write a review about the meal plans at hello fresh in Germany, the product is decent and all the meats and produce were satisfactory, my problem is that the options on meal plans are very limited, at least in Germany. I cook a ton of food and just think the hello fresh in Germany needs to broaden the menus for international customers, one can only eat so much chicken.
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Delivery Service
Diversity of Products or Services
Price Affordability
Product or Service Quality

Hellofresh - Unable to cancel delivery

Hellofresh
#1147850
1.0
Details
Problem with their website for past two evenings so I was unable to cancel my week. I had to call them and told too late. Explained I will be out of town and tried to cancel and they said nothing they could do
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Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Layout of Store
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Price Affordability
Product or Service Quality
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Website
Hellofresh - Not impressed.
I haven't had any issues with billing and the recipes are usually delicious. However, the fact that both boxes I've ordered so far come with leaking meat really puts me off of this company. The first time it was a "premium" pack of steak that leaked, they comped me a...
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3.4
I liked
  • Convenience
I didn't like
  • Damaged packaging
#1115259
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Terrible, the sausage was slushy and , I was not given a choice of my three meal.It was my trial 29.95 meal delivery. I received October 11, 2017, I don't like fish or chicken thighs. I gave the food to my granddaughter. Then this morning Oct 14th , I see you put a...
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Product
#1114418
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Signed up with a coupon for $50 off ($25 each the first two boxes) and was promptly billed full price for the second box. Emailed billing and customer service and no reply. I find it deceptive if you make promises that you don't keep, and if you do not reply to...
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#1093957
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I've always had trouble with Lasership with my Amazon shipments, but usually with them delivering way past 8pm (the latest one was 10:30 at night on a Sunday). I had a package from HelloFresh that was listed as being delivered but was not anywhere outside of my...
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1.0
I didn't like
  • No customer service
  • No delivery
  • Made no attempt to fix their own error
#1064951
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I finally figured out how incredibly deceptive and unethical this business is and it starts with their website. When I was signing up I thought it was a pretty horribly designed and convoluted website, but I had a free box, so I persevered. I immediately went and...
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1.8
I didn't like
  • Deceptive business practices
#987422
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I use to use Hello Fresh, it's a weekly food delivery service. You cook the meals they send. However, I'm a meat eater, they were sending vegetarian meals so I canceled my membership. They begged to have me back, by sending a free meal. I again said NO. Guess what I...
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1.0
#976670
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Contact Hellofresh

Mailing Address:
New York, New York
United States
Phone:
(800) 733-2414
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Hellofresh Products and Services

I have tried this service in the past - was ok. Thought I canceled, but a box arrived while I was on vacation - $69 lost. Guess was my fault. Clicked on coupon offer over thanksgiving weekend to view coupon, food options, etc. -- did NOT order anything. Guess what? an...
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2.1
#966089
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